You can purchase directly online by selecting the desired products and adding them to your cart. Once you've completed your selection, click "Proceed to Checkout" and follow the steps to enter your information and complete the payment.

If your order hasn't been processed or shipped yet, you can request a change or cancellation by promptly contacting our customer service. Once your order has been shipped, we can no longer make any changes.

Yes, at the end of your purchase you will receive a confirmation email with a summary of the products ordered and payment details.

Delivery times vary based on product availability and destination. Generally, shipment occurs within a few business days of order confirmation.

Yes, as soon as your order is handed over to the courier, you'll receive an email with a link to track your shipment in real time.

Shipping costs are calculated based on the weight, volume, and destination of the package. You can view the exact cost during checkout, before confirming your order.

You have the right to withdraw from any contract concluded with Il Gruppone within 14 calendar days of receiving the goods, without penalty and without specifying the reason.

To exercise your right of withdrawal, you must send written notice to Il Gruppone Srl within 14 days by registered mail to the following address:

Il Gruppone Srl, Via A. Diaz 32, 24204 Gandino (BG) .

You can also send a telegram, provided it's confirmed by registered mail within 48 hours. You must then return the product complete with all accessories and original packaging.

Return shipping costs are the customer's responsibility. Once the product has been received and inspected, Il Gruppone will refund the amount paid (including initial shipping costs) within 14 days, using the same payment method used or by bank transfer.